These online shopping terms and conditions apply to all orders which you, the customer, place using this website.
• Orders for Delivery outside India
Unless otherwise specified the materials on this website are directed for delivery only within India. We do not represent that any item referred on this website is appropriate for use or available in locations outside India. If you choose to access this website from locations outside India you are responsible for compliance with local laws if and to the extent local laws apply.
We only sell items to adults (i.e. those aged 18 or over). If you are under 18, you may use this website only with the involvement of a parent or guardian.
• Colors, Specifications and Dimensions of Products
We have made every effort to display the colors, specifications and dimensions of items on the website as accurately as possible. The colours you see will depend on the resolution of your monitor, we cannot guarantee that your monitor’s display of any colour will reflect accurately the colour of the item delivered. We may from time to time vary the dimensions, specifications and quantities of items displayed on our website without prior notice. For example, the bouquets are subject to seasonal availability of flowers.
• Availability of Items and Substitution
We accept orders for items subject to availability. If for any reason the items you ordered are no longer available, we will contact you using the contact details you supplied when placing your order .
We may Offer you an alternative item of equivalent quality and price if this is possible , or Cancel the item from your order and give you a full refund in respect of that item. or If we are unable to contact you or do not receive a response from you, we will process any remaining items on your order and refund you for the items we were unable to supply.
• Your Profile
You may register with us to purchase items using this website. You are responsible for maintaining the confidentiality of your account user name and password and for preventing unauthorized access to your profile. You agree to accept responsibility for all activities that occur under your account or password. Please take all necessary steps to ensure that the user name and password is kept confidential and secure. Please inform us immediately if you have any reason to believe that your user name and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorized manner.
Please ensure the details you provide us with on registration are correct and complete and inform us immediately of any changes to those details (e.g. change of email or postal address). You can access and update your registration details using the “My Account” area of the website.
We reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
• Privacy and Communications
When you place your order, we collect certain personal and transactional information (e.g. name,address, Email address). For details on how we use this information, please read our Privacy Statement.
To fulfill our obligations to you under these On-line Shopping Terms and Conditions we communicate with you by e-mail and by posting notices on the website. You agree to receive communications from us electronically and that electronic communications will satisfy any legal requirement for communications which need to be in writing.
• The contract between us
When you place an order to purchase items using our website this is an offer by you to us to purchase those items. We will confirm receipt of your order by sending you an email summarizing the details of your order (“Order Confirmation E-mail”).
Products are invoiced in INR at the prevailing price as of the time you place your order. Although we try to ensure that all prices on the website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either confirming your order at the correct price or canceling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.
You may pay for the items which you order On-line by supplying your credit/debit card details on the secure On-line order form. We also accept payment through Western Union. We regret that we cannot accept cheques.
Please note that we cannot guarantee the security of data when you send us by Email.
Accordingly, please do not send us payment information using Email. For details of the security measures we employ please read our Privacy Statement. Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorized access to the personal and transactional information you provide to us when placing an order.
Products will be dispatched within 24 hours of placing the order
Deliveries are made seven days a week.
We make every effort to dispatch items on time. If we are unable to deliver the items within your chosen date, you are entitled to cancel the order and we will refund in full any charges which have been debited in respect of that order.
If the items are not delivered within the time period we specify in the Confirmation Email, please contact our Customer service On-line quoting the order reference contained in your Order Confirmation Email.
Delivery occurs when the items are delivered to the delivery address you specified when placing your order. At this point, responsibility for loss, breakage and damage passes to you. Ownership of items purchased does not pass to you until payment is received by us in full. You will be asked to sign for acceptance of the goods which makes it understood that the goods were received in good condition. However, if upon opening the package you find something missing or broken, please contact us immediately.
Refund Policy -Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order
If you wish to cancel your order, please contact our Customer Services On-line , one day before the delivery date . Same day orders cannot be cancelled .As we try to process orders immediately it may not always be possible to prevent an order from being dispatched. If your order has already been dispatched you will be charged for the delivery.
If there is any complain regarding the quality of the product being delivered, we will inquire about the same and if it is found to be true, the customer will get a full refund or the product will be replaced.
Cake industry can cancel any order without informing to customer anytime.
Please note that once we have dispatched items to you, you will not be able to cancel any contract you have with us for additional services carried out by us.
• Incorrect Items
If we have sent you an incorrect item, please notify our Customer Services as soon as possible and they will arrange for a Redelivery . If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible.
We will reimburse any reasonable costs you incur in returning the following items to us:
- Items we delivered to you in error;
2. Items which were damaged upon delivery or are defective or incorrect;
3. Items which are substitutes for items originally ordered which we were unable to supply.
4. Until you return such items to us you are responsible for their safe keeping and taking reasonable care of them.
Rules for delivery of Cake & Flowers:
a) Delivery will be made as per the delivery instructions. e.g. if delivery instructions state that the product must be delivered to the recipient only, it will not be given to anyone else and shall be considered delivered if recipient is not available. If recipient doesn’t accept the delivery, we shall consider the order to be delivered.
b) Cake industry will be able to attempt delivery of your gifts only ONCE. In the event the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases:
1. Wrong shipping/delivery address.
2. Recipient not available.
3. Premises locked.
4. Wrong landlines / Mobile number or Extension number which may render us unable to reach the recipient for the delivery.
5. Recipient refusing to accept the delivery.
6. Delivered the product at the Gate/ Reception/ Neighbor.
We will be responsible for any losses you suffer as a direct result of us breaching these On-line Shopping Terms and Conditions if those losses were reasonably foreseeable to both you and us at the time the contract for the sale of items by us to you was formed (i.e. at the point we sent the Dispatch Confirmation E-mail to you). We will not be responsible to you or any third party for any business loss (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill) or any other loss or damage which does not result directly from our actions or the actions of our sub-contractors or agents, is consequential or was not reasonably foreseeable to both you and us when the contract between us was formed.
Our liability to you under these On-Line Shopping Terms and Conditions will not exceed the total price charged for the items purchased. Nothing in these On-line Shopping Terms and Conditions excludes our liability to you for personal injury or death caused by our negligence.
We will not be responsible to you for any delay or failure to comply with our obligations under these On-line Shopping Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.
• Alterations to this website and Terms and Conditions
We reserve the right at any time to make changes to this website, these On-line Shopping Terms and Conditions, Privacy Statement and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the website or order items from the website. Changes which we are required to make by law could apply to orders which you have already made. If any of the on line shopping Terms and Conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining terms and conditions.
Dealing with Fraudulent Customers:
If we find out any fraudulent behavior from any client in terms of wrong address, unethical message, odd delivery timings or any other reason, we hold the power to reject that order or ban that customer without being answerable to anyone.